We are looking for an IT Care Agent to join a collaborative and people-focused IT environment in Brussels. As a trusted point of contact for employees, you will provide hands-on and remote IT support, ensuring a smooth daily digital workplace experience. You will work closely with Infrastructure, Network, Windows and Service Management teams in a diverse and evolving technology landscape.
Act as the primary IT contact for employees across the organisation.
Provide technical support for PCs, mobile devices, Microsoft 365 and meeting room technologies.
Deliver remote and on-site assistance directly to end users.
Prepare and configure IT equipment for new employees.
Support IT onboarding and workplace setup.
Manage incidents and service requests while maintaining excellent user satisfaction.
Collaborate with Infrastructure, Network and other IT teams to resolve technical issues.
Contribute to documentation, knowledge sharing and continuous service improvement.
Bachelor’s degree in IT or equivalent professional experience.
Minimum 3 years of experience in IT Support or Service Desk.
Practical experience with Windows, Microsoft 365 and mobile devices.
Fluent Dutch, with very good French and English.
Strong customer service and communication skills.
Ability to explain technical concepts clearly to non-technical users.
Proactive, solution-oriented and collaborative mindset.
Availability to work on-site in Brussels at least 4 days per week.
Knowledge of Active Directory, Microsoft Entra, Exchange Online and ITIL, or willingness to learn.
Intermediate knowledge of ITSM processes and tools.
Intermediate understanding of networking concepts, including VLAN and Wi-Fi.
Experience supporting iOS and Android devices.
Experience troubleshooting printers, including Canon and uniFLOW environments.
Experience with incident management, service requests and IT documentation.
