Run Lead – Salesforce Field Service

Context

The organisation is looking for an experienced Application Run Lead to take end-to-end ownership of the operational management of Salesforce Field Service, an application supporting field operations and technicians performing interventions on customer sites. Operational requests, incidents, business questions and backlog items are currently handled by application teams on a rotating basis. The objective of this role is to centralise this responsibility and become the main operational interface between business stakeholders and development/application teams.

Responsibilities

Take end-to-end ownership of Salesforce Field Service application run activities.
Act as the primary operational interface between business stakeholders and development/application teams.
Receive, analyse and structure business requests, incidents and operational issues.
Ensure tickets and requests contain sufficient information before assigning them to technical teams.
Manage and continuously maintain the operational backlog.
Prioritise incidents, requests, fixes and improvements according to business impact and urgency.
Coordinate activities with developers and application specialists.
Follow up on open actions and ensure agreed priorities and deadlines are respected.
Identify recurring and non-recurring operational issues.
Provide visibility on application performance, incidents, blockers and backlog.
Prepare and present a weekly operational status report to management.
Escalate critical operational issues when required.
Drive continuous improvement of application run processes.
Challenge unclear or insufficiently documented business requests.
Set clear operational priorities for technical teams.

Technical skills

Must have

Minimum 5 years of experience in Application Run, Application Management or Service Delivery.
Strong experience managing operational activities around business applications.
Proven experience in backlog management and prioritisation.
Proven experience in incident and request management.
Proven experience in operational reporting.
Proven experience coordinating business and IT teams.
Experience working closely with developers and technical teams.
Senior and autonomous working style.
Strong stakeholder management skills.
Ability to challenge business and technical stakeholders constructively.
Ability to make decisions and establish priorities.
Structured, pragmatic and service-oriented mindset.
Clear communication skills towards management.
Fluency in French or Dutch.
Good professional command of English.

Should have

Experience with Salesforce Field Service / Salesforce Field Service Lightning (FSL).
Previous experience owning the operational run of a business-critical application.
Experience working in fast-moving operational environments.
Assertive communication style without being confrontational.
Strong ability to coordinate multiple stakeholders and operational priorities simultaneously.

Nice to have

Previous experience as an Application Run Lead, Application Manager, Service Delivery Manager, Application Service Manager, IT Service Manager, Salesforce Application Manager, Product Operations Lead, Application Product Owner.

Who we are

Community Consulting goes beyond traditional consulting; it’s all about fostering connections in an atmosphere of trust and confidence.

Transparency & Honesty : We say things as they are. Clear communication for seamless collaboration.

#COMMUNITEAM : Work independently, but never alone. Collective intelligence drives us further, faster.

Total Commitment : Always present, always engaged. We find solutions and make sure everyone moves forward together.

Guaranteed Efficiency : No fluff, just results. We act fast, keep our promises, and deliver top quality.

This is our DNA. This is how we make a difference.

Type

Permanent or Freelance

Contract

Full-time

Location

Brussels

Homeworking

3 days per week

Sector

Utilities

Keywords

You Career Advisor

Julie Huart

Talent Management Officer

j.huart@communityconsulting.be

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