Change & Release Support Officer

Context

The Release Manager is responsible for orchestrating and governing end-to-end release processes across a complex CMS transformation program involving multiple vendors and parallel legacy systems (CMS 1.0 and CMS 2.0). The role ensures alignment, reliability, and risk mitigation across all releases to safeguard business continuity.

Responsibilities

Coordinate release planning across multiple vendors, teams, and domains
Maintain a consolidated and realistic release calendar
Manage cross-team dependencies and interdependent deliveries
Define and enforce release management processes and governance
Establish quality gates, approval workflows, and release criteria
Conduct release impact assessments across technical and business domains
Identify and mitigate risks such as conflicts, performance issues, or inconsistencies
Ensure alignment between CMS 1.0 and CMS 2.0 environments
Facilitate communication between stakeholders, vendors, and governance bodies
Lead release boards and decision-making forums
Monitor release progress and provide consolidated reporting
Conduct post-release evaluations and continuous improvement actions
Define and standardize CI/CD pipelines across teams and vendors
Ensure integration of pipelines into a unified release flow
Promote automation, testing, and shift-left practices
Monitor and improve pipeline performance metrics

Technical skills

Must have

Minimum 5 years of experience in Release Management
Proven experience in multi-stakeholder release coordination
Experience coordinating and facilitating operational teams
Strong experience in release governance and risk management
Experience in defining and improving release management processes
Hands-on experience with CI/CD pipelines and release automation
Experience in testing environments and practices
Experience using ITSM tools (e.g., Topdesk or similar)
Ability to translate release strategy into operational impact
Strong knowledge of MS Office tools (Word, Excel, PowerPoint)
Structured, proactive, and solution-oriented mindset
Ability to challenge and validate releases
English proficiency (C1 level)
French or Dutch proficiency (C1 level)
Understanding of the second national language (B2 level)

Should have

Experience with Topdesk
Knowledge of the Belgian energy market
ITIL V4 Foundation certification or higher
ISTQB Foundation certification

Nice to have

Who we are

Community Consulting goes beyond traditional consulting; it’s all about fostering connections in an atmosphere of trust and confidence.

Transparency & Honesty : We say things as they are. Clear communication for seamless collaboration.

#COMMUNITEAM : Work independently, but never alone. Collective intelligence drives us further, faster.

Total Commitment : Always present, always engaged. We find solutions and make sure everyone moves forward together.

Guaranteed Efficiency : No fluff, just results. We act fast, keep our promises, and deliver top quality.

This is our DNA. This is how we make a difference.

Type

Permanent or Freelance

Contract

Full-time

Location

Brussels

Homeworking

2 days per week

Sector

Energy

Keywords

You Career Advisor

Julie Huart

Talent Management Officer

j.huart@communityconsulting.be

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