Support IT level 3

Context

The role aims to support, maintain and improve the company’s IT infrastructure by acting as a Level 3 escalation point for complex incidents related to Windows environments, Microsoft 365, Entra ID, Intune, endpoint security and core infrastructure services such as DNS, DHCP, Exchange Online and Teams. The consultant will also contribute to monitoring, alert handling, operational security and technical documentation.

Responsibilities

Provide Level 3 technical support for servers, Microsoft 365, Intune, security and network infrastructure environments.
Diagnose and resolve complex incidents related to Windows Server, Active Directory, Entra ID, DNS/DHCP, Microsoft 365, Intune, Teams and Exchange Online.
Perform root cause analysis and propose sustainable corrective actions.
Monitor the infrastructure using tools such as SolarWinds, Microsoft Defender and Microsoft 365 portals.
Manage accounts, permissions and policies in Active Directory and Entra ID, including MFA, Conditional Access, groups and licences.
Administer Microsoft 365 platforms, including Exchange Online, Teams, Teams Rooms, SharePoint and OneDrive.
Manage and troubleshoot workstations and devices through Intune, including compliance, configuration profiles and Autopilot.
Handle and follow up alerts from Defender for Endpoint and Defender for Office 365.
Maintain technical documentation, operational procedures and best practices.
Apply security and compliance policies related to ISO27001, NIS2 and GDPR.
Collaborate with system and network teams on cross-functional incidents.
Contribute to technical evolutions and migrations under the supervision of the infrastructure team.

Technical skills

Must have

Experience as an IT Support Engineer or similar support role.
Recent experience in IT support during the current year.
Intermediate knowledge of Windows Server administration.
Intermediate knowledge of Active Directory management.
Intermediate knowledge of Entra ID and Conditional Access.
Intermediate knowledge of Microsoft 365 administration.
Intermediate knowledge of Exchange Online, including mail flow, message traces and antispam.
Intermediate knowledge of Teams administration and Teams Rooms.
Intermediate knowledge of Intune administration, including compliance and configuration profiles.
Intermediate knowledge of Defender for Endpoint and Defender for Office 365.
Intermediate knowledge of DNS and DHCP.
Intermediate knowledge of networking fundamentals.
Intermediate knowledge of monitoring and incident management.
Intermediate knowledge of SolarWinds monitoring.
Intermediate PowerShell scripting skills.
Full professional proficiency in Dutch.
Full professional proficiency in English.
Full professional proficiency in French.

Should have

Ability to perform root cause analysis and propose long-term corrective actions.
Experience handling security alerts from Microsoft Defender.
Experience applying security and compliance policies.
Ability to collaborate with system and network teams.
Ability to maintain clear technical documentation and operational procedures.
Understanding of segregation and security principles.

Nice to have

ITIL knowledge.
Backup and restore knowledge.
SCCM knowledge.
Virtualisation knowledge, including VMware or Hyper-V.

Who we are

Community Consulting goes beyond traditional consulting; it’s all about fostering connections in an atmosphere of trust and confidence.

Transparency & Honesty : We say things as they are. Clear communication for seamless collaboration.

#COMMUNITEAM : Work independently, but never alone. Collective intelligence drives us further, faster.

Total Commitment : Always present, always engaged. We find solutions and make sure everyone moves forward together.

Guaranteed Efficiency : No fluff, just results. We act fast, keep our promises, and deliver top quality.

This is our DNA. This is how we make a difference.

Type

Permanent or Freelance

Contract

Full-time

Location

Brussels

Homeworking

2 days per week

Sector

Energie

Keywords

You Career Advisor

Alex Cuypers

Junior Talent Management Officer

a.cuypers@communityconsulting.be

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