Change Manager senior

Context

The Information Systems department is conducting a major transformation programme to improve operational efficiency, adapt its organisation, develop employee capabilities and evolve its ways of working. In parallel, the NIS2 / CyFun Essential programme aims to sustainably embed cybersecurity into daily IS practices and strengthen organisational resilience.

The Change Manager will lead the human and organisational change dimension across both initiatives within the IS scope, ensuring that new processes, responsibilities, controls, tools and expected behaviours are understood, adopted and sustained. The approach is based on an ADKAR-based Change Management framework and is integrated throughout the lifecycle and governance of transformation initiatives.

Responsibilities

Define and maintain the overall Change Management strategy and roadmap for the IS Transformation and NIS2 programmes within the IS scope.
Assess organisational, business, process, tool and competency impacts.
Perform stakeholder analysis and assess stakeholder engagement.
Identify resistance to change and implement mitigation plans.
Define and execute the overall Transformation IS and NIS2 communication plan.
Develop and support a network of change ambassadors and security champions.
Create manager toolkits and communication materials.
Support managers and employees throughout the transformation.
Design NIS2 awareness journeys and adoption campaigns.
Coach project teams, Product Owners, Project Managers and critical teams.
Measure adoption through ADKAR indicators and adoption KPIs.
Assess changes in behaviours and working practices.
Evaluate the effective adoption of NIS2 processes, controls and obligations.
Provide regular adoption reporting to the IS Transformation governance.
Support the adoption of new cybersecurity roles and responsibilities.
Facilitate the adoption of new security processes, controls and tools.
Support the integration of Security by Design into projects.
Contribute to the development of a proactive cybersecurity culture.
Coordinate closely with the global NIS2 Programme Change Manager and other cross-functional Change Management stakeholders.

Technical skills

Must have

Confirmed professional experience in Change Management.
Confirmed experience in organisational transformation within Information Systems / IT environments.
Confirmed experience in the public sector.
Good knowledge of IT service management processes.
Good understanding of cybersecurity challenges and NIS2.
Excellent communication, active listening and influencing skills.
Strong interpersonal intelligence and empathy.
Ability to coach and support managers, employees and ambassador networks.
Ability to identify, understand and manage resistance to change.
Strong resilience and adaptability.
Strong facilitation skills and results-oriented mindset.
Ability to operate effectively in complex and evolving environments.
Ability to coordinate closely with programme-level Change Management stakeholders.

Should have

Experience applying structured Change Management methodologies in large transformation programmes.
Ability to define and monitor adoption KPIs and Change Management dashboards.
Experience developing communication, awareness and adoption campaigns.
Experience coaching Project Managers, Product Owners and project teams.
Experience building and facilitating change ambassador networks.

Nice to have

Experience with ADKAR-based Change Management frameworks.
Experience supporting cybersecurity transformation initiatives.
Experience implementing Security by Design practices.
Experience developing security champion networks.
Knowledge of CyFun Essential.

Who we are

Community Consulting goes beyond traditional consulting; it’s all about fostering connections in an atmosphere of trust and confidence.

Transparency & Honesty : We say things as they are. Clear communication for seamless collaboration.

#COMMUNITEAM : Work independently, but never alone. Collective intelligence drives us further, faster.

Total Commitment : Always present, always engaged. We find solutions and make sure everyone moves forward together.

Guaranteed Efficiency : No fluff, just results. We act fast, keep our promises, and deliver top quality.

This is our DNA. This is how we make a difference.

Type

Permanent or Freelance

Contract

Full-time

Location

Bruxelles

Homeworking

2 days per week

Sector

Public

Keywords

You Career Advisor

Alex Cuypers

Junior Talent Management Officer

j.huart@communityconsulting.be

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