Within the DBS department, the Work Client domain supports business processes and applications used to manage customer-initiated works, including meter works and connection works. The Work Client Applications Service Lead is responsible for ensuring operational stability, service quality, and effective day-to-day coordination across the application landscape. Salesforce Field Service is the primary application, while the role progressively develops an end-to-end understanding of surrounding applications and integrations. The position focuses primarily on operational coordination and application service management rather than incident resolution alone.
