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Service Desk Engineer – Medior

  • Anderlecht
  • Full-time
  • 4 hours ago

Context

Join an anonymized organization operating critical IT services by combining first-line IT support and IT monitoring operations. The role ensures high service availability, incident resolution, and proactive monitoring while collaborating with multiple IT teams in a production environment.

Responsibilities

  • Provide first-line IT support via phone and ticketing system.
  • Analyze, manage, and resolve IT incidents and service requests.
  • Ensure ticket quality and maintain documentation.
  • Escalate unresolved incidents to specialized teams.
  • Inform customers during major incidents.
  • Manage support requests with external vendors.
  • Monitor systems, applications, and infrastructure proactively.
  • Respond to monitoring alerts and coordinate incident resolution.
  • Handle Level 1 and Level 2 production incidents.
  • Maintain operational procedures and knowledge base.
  • Collaborate with infrastructure and Service Desk teams.
  • Contribute to monitoring, performance, and capacity improvements.
  • Automate recurring operational tasks using scripting where applicable.

Technical skills

Must have

  • Bachelor’s degree in IT or equivalent experience in IT Operations, Monitoring, or Service Desk.
  • French and Dutch (mandatory).
  • Technical English.
  • Customer-oriented mindset.
  • Strong analytical and communication skills.
  • Team player.
  • Flexibility to work in rotating shifts starting as early as 6:30 AM.
  • Good knowledge of Windows, Microsoft Office, and Microsoft Teams.
  • Basic to intermediate networking knowledge (DNS, Firewall, Routers, LAN/WAN, VPN).

Should have

  • Experience with monitoring tools (SCOM, Dynatrace, Prometheus, JMeter, Fiddler).
  • Linux knowledge.
  • Experience handling production incidents.
  • Knowledge of middleware (batch schedulers, messaging queues).
  • Basic SQL and IBM i DB2 knowledge.

Nice to have

  • Knowledge of XML and JSON.
  • Scripting with PowerShell, Bash, or Python.
  • Experience with automation initiatives.

Who we are

Community Consulting goes beyond traditional consulting; it’s all about fostering connections in an atmosphere of trust and confidence.

Transparency & Honesty : We say things as they are. Clear communication for seamless collaboration.

#COMMUNITEAM : Work independently, but never alone. Collective intelligence drives us further, faster.

Total Commitment : Always present, always engaged. We find solutions and make sure everyone moves forward together.

Guaranteed Efficiency : No fluff, just results. We act fast, keep our promises, and deliver top quality.

This is our DNA. This is how we make a difference.

Type

Permanent or Freelance

Contract

Full-time

Location

Anderlecht

Homeworking

None

Sector

Health Insurance

Keywords

  • IT Support
  • Monitoring
  • Windows

You Career Advisor

Julie Huart
Julie Huart
Talent Management Officer
j.huart@communityconsulting.be

Are you interested in this job offer ?

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