The Channels and Customer Experience for Enterprises (CCE-E) teams manage digital channels for enterprise customers within a large international banking group. Their mission is to define the digital vision and implement the associated roadmap to simplify customers’ daily operations. Working in an agile environment, the teams collaborate closely with product experts, process teams, and control functions within multidisciplinary squads responsible for developing and maintaining digital channels.
Ensure effective Asset & Service Management by maintaining up-to-date referentials, consistent update processes, and clear service descriptions
Oversee Incident & Problem Management, including crisis call participation, operational recovery, customer communication, root cause analysis, and follow-up on corrective actions
Coordinate Continuity Management, including disaster recovery scenario design and participation in annual transversal disaster recovery exercises
Manage Risks & Security, ensuring risk mitigation, audit recommendation follow-up, execution of control plans, and resolution of security vulnerabilities
Collaborate closely with Security Center of Excellence teams on risk management and application security
Provide regular reporting and communication to stakeholders across different technical and hierarchical levels
At least 5 years of relevant experience in IT risk, operations, or security
Strong understanding of cybersecurity, compliance, and operational efficiency
Experience with process, risk, and asset management
Proficiency in Excel, PowerPoint, and enterprise tools such as ServiceNow or Archer
Excellent command of English
Master’s degree or equivalent professional experience
Experience in a large-scale IT tribe environment within the banking or financial sector
Ability to work effectively in Agile environments
Strong stakeholder management and communication skills
Experience in reporting management
Knowledge of Dutch and/or French
Prior exposure to enterprise digital channels
In-depth knowledge of a complex IT landscape
Experience contributing to transversal disaster recovery exercises
